General terms and conditions of business
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries from OMVT (also called OM MOVEMENT) - a brand of Live ONCE GmbH to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot be predominantly attributed to his or her commercial or independent professional activity.
2. Contracting party
The purchase contract is concluded with Live ONCE GmbH, Königstrasse 35, 70173 Stuttgart, HRB 800308, Tax number DE 99028/15034
Managing Director: Alexander von Klein
3. Conclusion of contract
The presentation of the products in the online shop does not constitute a legally binding offer, but merely an invitation to order.
By clicking the [Buy/order for a fee] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation via email immediately after receiving your order.
4. Right of withdrawal
If you are a consumer (including a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
The provisions for the right of withdrawal are set out in detail in the cancellation policy.
5. Prices and shipping costs
The prices stated on the product pages include statutory VAT and other price components.
In addition to the stated prices, we do not charge shipping costs within the EU.
For cash on delivery payments, an additional fee of €2 will be charged, which the courier will collect on-site. No other taxes or fees apply.
6. Delivery
Delivery is via DHL.
Delivery times generally range from 3 to 7 days. Any deviations will be indicated on the respective product page. Should DHL experience delivery delays, we have no control over them.
7. Payment
Payment is made using any of the payment methods we specify.
8. Retention of title
The goods remain our property until full payment has been made.
9. Dispute resolution
The EU Commission has created an online dispute resolution platform. This platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr . We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
10. Batteries
Our watches are shipped with a battery.
These can be returned to us at the end of their service life. We guarantee proper and environmentally friendly disposal of the batteries. Batteries containing harmful substances are marked with chemical symbols (Cd for cadmium, Hg for mercury, Pb for lead). Pb = battery contains lead, Cd = battery contains cadmium, HG = battery contains mercury.
Please never dispose of batteries in household waste.For more information, see our battery disposal page.
11. Warranty conditions
The guarantee is only granted to consumers, not to businesses, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.
The 24-month warranty period begins on the invoice date. Our warranty is valid worldwide. If defects occur in our products during this period, we, as the guarantor, will provide you with one of the following services at our discretion:
- Free repair of the goods or
- Free exchange of the product for an equivalent item (or a successor model if the original product is no longer available).
In the event of a warranty claim, please contact us as the guarantor:
Live ONCE GmbH, Königstrasse 35, 70173 Stuttgart
Warranty claims are excluded for damage to the goods caused by:
- Misuse or improper handling of the goods, in particular breakage and glass damage caused thereby
- Environmental influences (humidity, extreme cold or heat, overvoltage, dust, etc.), especially damage caused by moisture and water
- Failure to observe any safety precautions
- Failure to follow the operating instructions
- Use of violence (e.g. hitting, pushing, falling)
- unauthorized repair attempts
The guarantee does not cover changes in the colour of the goods (patina, colour, structural changes e.g. due to excessive heat or moisture) or watch straps that are not made of stainless steel.
To claim under the warranty, you must allow us to examine the warranty claim by inserting the goods into the delivery. Please ensure that the goods are appropriately packaged to prevent damage during transport.
To claim warranty service, you must include a copy of the original invoice with your shipment. Please understand that without this copy, we may refuse warranty service, as the invoice copy is used to calculate the warranty period.
If the warranty claim is justified, we will provide the warranty service within 30 days of the goods being sent to us.
The freight costs for sending the goods to us and for returning the goods to you are borne by us within the scope of the guarantee and will be reimbursed by us within the scope of the guarantee.
However, you bear the risk of damage or loss during transport of the goods sent to you under the warranty or returned to you by us.
A notice:
Your statutory rights against us arising from the purchase agreement concluded with us are not limited in any way by this warranty. In particular, any applicable statutory warranty rights remain unaffected by this warranty.
If the purchased item is defective, you can therefore always contact us within the framework of the statutory warranty, regardless of whether a warranty case exists or the warranty is claimed.
